WEBSITE OWNER AND ONLINE STORE

Zococamino S.L.
Travel Agency
License: CICLM-45554-3

Calle Hortensia 16
45280 Olías del Rey – Toledo, Spain

Phone: +34 684 245 883
Email: info@zococamino.com

1. Agreement

Welcome to the Zococamino website (hereinafter referred to as the “Website”). The terms “we,” “our,” and “Zococamino” refer to Zococamino S.L., a company incorporated under the laws of Spain, including its subsidiaries and assigns. The terms “you,” “your,” and “Customer” refer to the individual, and any legal entity associated with that individual, who visits this Website and/or purchases the products or services offered through it.

Your use of this Website and the purchase of any products or services are subject to your acceptance of the following Terms and Conditions without modification (“Agreement”).

By checking the acceptance box and/or making payment, you agree to these Terms and Conditions, thereby entering into a legally binding agreement between you and Zococamino.

You should read this Agreement carefully. By accessing this Website, you agree to use it in accordance with these Terms. We reserve the right, at our sole discretion, to deny access to any person to this Website or to the services and products offered, without prior notice and for any reason, including violation of this Agreement.

If you do not agree with these Terms, you must discontinue use of the Website and refrain from purchasing any products or services.

We recommend reviewing this page periodically, as these Terms may be modified without prior notice. Continued use of the Website constitutes acceptance of any updated Terms and Conditions. Any modifications will also be communicated via email.

2. Ownership

All content, information, materials, and infrastructure used to provide this Website are the property of Zococamino.

You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell, or resell any information, software, products, or services obtained through this Website.

You also agree not to use this Website for any unlawful purpose.

3. You Acknowledge and Agree That

• All information you provide is true, accurate, current, and complete.

• You will not use robots, automated systems, or manual processes to access, monitor, or copy Website content without our prior written authorization.

• You will not incorporate any part of this Website into another website without our written consent.

• You will not impose an unreasonable burden on our systems or bandwidth.

• You understand that the services we provide involve commercial activities that may be affected by circumstances beyond our control.

• You accept our refund and cancellation policies according to the applicable conditions and deadlines.

4. Disclaimer

Zococamino is responsible for organizing and providing the travel services described in each travel program.

However, Zococamino shall not be liable when circumstances arise due to force majeure, including extraordinary weather conditions or unforeseen events beyond the control of both Zococamino and its suppliers.

All Zococamino experiences include Travel Insurance, covering illness or accidents occurring during the trip. This insurance includes medical assistance, hospitalization, and access to Spain’s healthcare network.

Any incident occurring during a Zococamino experience shall be considered an accident. Zococamino shall not be liable for damages resulting from such incidents. Participants are informed in advance of the physical demands and risks associated with each experience and assume full responsibility for participating.

If a customer chooses not to be covered by the included Travel Insurance, Zococamino accepts no liability and reserves the right to deny participation for safety reasons.

5. Travel Registration

Booking a Zococamino experience requires payment of a deposit ranging between 30% and 100% of the total trip price.

The remaining balance must be paid by the customer before or during the trip to cover accommodation, transportation, meals, activities, and other contracted services.

Minor changes may occur due to supplier availability.

6. Travel Budget

The trip price includes only the services expressly described on the Website and in the travel program.

It does not include visas, vaccinations, flights, optional extras, or any service not specifically listed.

Price adjustments resulting from changes in external costs may be reflected in the final travel price.

The customer is responsible for paying any non-included expenses.

7. Documentation, Visas and Safety

Travelers are solely responsible for possessing valid passports, identity documents, visas, health certificates, insurance, and any other documentation required for entry into the destination country.

Failure to possess the necessary documentation resulting in cancellation or interruption of the trip shall be governed by the Force Majeure provisions.

8. Luggage

Passenger luggage is not covered under the land transportation contract and remains the traveler’s responsibility throughout the journey.

Zococamino accepts one piece of luggage per person, with a maximum weight of 20 kg, transported free of charge.

Any additional luggage storage arrangements are the responsibility of the traveler.

9. Force Majeure

Before or during the trip, Zococamino may modify services due to force majeure, especially when dependent upon independent suppliers.

Once reservations have been made, amounts already paid to suppliers may not be recoverable.

If a participant cannot travel due to external circumstances, only unused funds may be refunded.

Likewise, if external circumstances prevent certain services from being provided during the trip, reimbursement may not be possible.

No refunds will be issued for services voluntarily unused by the customer.

Force majeure includes extraordinary events such as natural disasters or political circumstances.

10. Refund Policy

Zococamino operates as a business and expects customers to understand and respect its refund policy.

Advance payment is required to secure reservations and maintain operational costs.

By purchasing our services, you agree to the following cancellation policy.

Cancellation requests must be submitted via email to:

reservas@zococamino.com

or

info@zococamino.com

Only amounts not already committed to hotel or transport reservations will be refunded, understanding that such reservations may be made within five days of registration.

Cancellation Fees

• More than 30 days before departure: €100 administration fee

• Between 30 and 15 days before departure: €500 cancellation fee

• Less than 15 days before departure: 100% of the trip price is non-refundable

Egypt and Nepal Experiences

For trips to Egypt and Nepal, cancellations made 30 days or less before departure are entirely non-refundable.

If Zococamino cancels a trip, customers may choose:

• another departure date,

• another Zococamino experience, or

• a full refund of amounts paid.

Minimum Participants

The Eastern Europe by Bike and Northern Europe by Bike experiences require a minimum of six participants.

If this minimum is not reached, Zococamino reserves the right to cancel the departure while offering alternative options.

Chargebacks

Credit card information may be securely stored for payment processing purposes.

Fraudulent chargebacks or payment disputes may result in suspension of services and reimbursement of all chargeback-related costs charged to Zococamino.

This Agreement shall be governed exclusively by the laws of Spain.

The Courts of Madrid, Spain, shall have exclusive jurisdiction over any disputes arising from this Agreement or the services provided.

Customers are encouraged to contact Zococamino directly regarding any billing issue before initiating a dispute.

11. Political, Safety and Health Conditions

Travelers acknowledge that certain destinations may present political, health, or safety risks and that evacuation or medical assistance may not always be readily available.

Political and security recommendations are those issued by the Spanish Ministry of Foreign Affairs.

Health recommendations, vaccinations, and precautions are those issued by the Spanish Ministry of Health.

By participating in the trip, travelers acknowledge these conditions and release Zococamino from any liability arising from such circumstances.

12. Miscellaneous

Severability

If any provision of this Agreement is found invalid or unenforceable, it shall be modified or removed to the minimum extent necessary while the remaining provisions remain fully effective.

No Third-Party Beneficiaries

Both parties expressly agree that no third party shall acquire rights or benefits under this Agreement.